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Samsung TV woes

Discussion in 'Audio Visual and Digital Home' started by pubrunner, 29 Jan 2015.

  1. pubrunner

    pubrunner Active Geek

    I have a Samsung LE37B650T television which I've had for about 4 years. It has worked very well indeed; however, all that it displays now, is a grey screen. There is sound.

    On switching on, for about a second, the screen is black then instantly turns grey across the entire screen.

    Is there anything I can do about this ? I chose this TV on the basis of the excellent reviews that it received - but a 4 year life, doesn't seem much. Given Samsung's position in the market, shouldn't I be expecting better than this ? The TV has not been abused in any way & is in 'as new' condition.

    So, can it be fixed ? or would I be best served, in going out and buying a replacement ? Probably made by LG.
  2. 0-markymark-0

    0-markymark-0 Über Geek

    Do you now if the firmware has been updated recently? COuld be worth finding out if you can roll it back or even attempt a factory reset by blindly doing this with the screen.
  3. pubrunner

    pubrunner Active Geek

    Hi Mark- cheers for such a prompt reply - appreciated !

    The firmware has never been updated . . . presumably, this is done by inserting a USB stick which contains the appropriate data ? I've never done so.
  4. 0-markymark-0

    0-markymark-0 Über Geek

    Nah, firmware updates are done automatically - they download the data directly either manually by user or automatically themselves at night (not all do this, but some do).

    I'd try the factory reset guessing the buttons without a screen working.
  5. amusicsite

    amusicsite dn ʎɐʍ sᴉɥ┴ Staff Member

    Sounds like a hardware problem. Have you tried to get the TV menu up?
  6. accountantpete

    accountantpete Active Geek

    Doesn't sound like a Capacitor problem so the only other easy fix I can think of is taking the back off and making sure all the connections are firmly secure.

    Check out the prices at Richer Sounds for a new TV - you get a 5 year guarantee with every set.
    beanz likes this.
  7. Does that model have an old-fashioned backlight? If so, maybe the backlight or inverter have died?

    I saw it suggested that you get close to the screen and shine a torch at it while the set is on. If you can see a very faint picture then that would tend to suggest a backlight problem. Whether it would be cost-effective to fix is another question.
  8. pubrunner

    pubrunner Active Geek

    Hi All,

    Many thanks for all the replies - appreciated.

    The TV is just 4 years old and looks new, so I'd like to fix it if at all possible. Given the amount it cost £500 +, it should (imo) last a bit longer than it has.

    I tried a factory reset, which was quite interesting; the grey screen disappeared and I'm left with a screen which looks exactly like that in the link (with a small white rectangle in the centre). Although mine is a different model of Samsung TV, I wonder if mine has the same fault ? - I might try and make the same fix, on the basis that the TV is only any good for the skip anyway, it's not as if I'll lose anything by trying to repair it.

    The fault with my Samsung looks the same as in the link . . . thought the cause may well be different.


    Cheers fellas, for all the suggestions.
    amusicsite likes this.
  9. beanz

    beanz Staff Member Staff Member

    +1 for accountantpete's comment about Richer Sounds if you end up needing a replacement. We got our new tv there recently (Samsung 48" - was actually going to be a Sony, but at the last minute was seduced by the Samsung's excellent picture and 'smart' features) and it came with a 5-year guarantee. They are thoroughly nice people to chat to on the phone IME as well.
  10. I was following the sequence of photos and was expecting the caption for the final one to be ...

    "And then I thought 'Oh, f**k it!', chucked all the bits in the dustbin and went out and bought a new TV!" :laugh: